Limit of Liability

The extended 3-year installation warranty covers the cost of remedying the defective workmanship up to the value of £1000. Subject to this the homeowner remains liable to pay the FloorSkills Master Installer or retailer for the initial work carried out unless otherwise agreed.

Essential Information

The FloorSkills Training Centre Master Installer has been trained and accredited to ensure your floor has been installed professionally & to the highest level, there are some exceptions to this which we detail below.

  • The Job Completion and Installation Warranty Activation Form must be completed and submitted to the FloorSkills Training Centre within 28 days of the flooring installation being completed along with a copy of the original invoice uploaded for the flooring works carried out.
  • The FloorSkills Training Centre Master Installer warranty cannot be retrospectively applied following problems arising after the 28 day period has elapsed.
  • It is the consumers responsibility to ensure the FloorSkills Training Centre Master Installer warranty form is submitted in the timescales stipulated.
  • The Installer must be trained, assessed and endorsed as a master installer in the category of flooring being installed. E.g. a FloorSkills Training Centre Master Installer in Carpet is not warranted to install LVT (Luxury Vinyl Tile) flooring.
  • A retailer displaying FloorSkills Training Centre Master Installer does not imply all installers have attended and passed the training and testing required. It is therefore the responsibility of the consumer to confirm with the retailer that the appointed installer is accredited as a FloorSkills Training Centre Master Installer. (Master Installers will have certification with a valid from and to date)
  • Sub floor problems & preparation is exclusively excluded from the FloorSkills Training Centre Master Installer warranty. Should preparation be required the consumer should ensure that the installer is suitably trained in this area.
  • If you ask the FloorSkills Training Centre Master Installer or retailer not to follow the manufacturers product installation instructions for whatever reason and they are prepared to undertake the work on that basis, the FloorSkills Training Centre Master Installer Installation Warranty will immediately become Null & Void.
  • The FloorSkills Training Centre Master Installer or Retailer ultimately decides if the FloorSkills Training Centre Master Installer warranty is to be applied to the product that is to be installed. It is therefore the consumers responsibility to ensure the Warranty will be applied and a FloorSkills Training Centre Warranty application form is completed and submitted to FloorSkills Training Centre.
  • The Warranty only applies to products supplied by the Retailer / Installer that is carrying out the supply and installation of the Floorcoverings.
  • Commercial installations are not covered by this installation warranty.

Complaints Procedure

In the unlikely event that you have a complaint which you believe is covered by the FloorSkills Training Centre installation warranty then in the first instance, this must be raised with the FloorSkills Training Centre Master Installer / Retailer.

  • The FloorSkills Training Centre Master Installer is required to resolve the complaint directly with you. If this is not possible you can lodge an official complaint by calling the FloorSkills Training Centre on 01564 703 900 or by using the contact form on the FloorSkills website stating your issues.
  • If required FloorSkills Training Centre will mediate between the consumer and Master Installer in attempts to ensure the complaint is resolved in a timely and professional manner. If this fails and you are still dissatisfied FloorSkills Training Centre reserve the right to carry out a home visit and prepare a flooring report. The presence of the FloorSkills Training Centre Master Installer and homeowner to investigate and agree with a corrective course of action.
  • Any such inspection will be carried out directly by the FloorSkills Training Centre Inspection Team and homeowner are bound by the findings and if required undertake remedial action. The warranty does not cover a breakdown in the relationship between the FloorSkills Training Centre Master Installer and the Customer. It is the responsibility of both parties to attempt to resolve such disputes. FloorSkills Training Centre is prepared to mediate and attempt to resolve the complaint. Subject to the circumstances FloorSkills Training Centre at their discretion may appoint and agree on a specification to be undertaken by another FloorSkills Training Centre Master Installer.
  • Any reports compiled are circulated to both parties and can be used by either party to assist in any further action they may need to take.
  • If this course of action fails, the homeowner or FloorSkills Training Centre Master Installer is not satisfied with the findings and recommendations, FloorSkills Training Centre reserve the right to work with an independent body to assist in resolving any genuine complaint. The homeowner also has the right to use an independent company to inspect the installation and compile a report based on their findings if they are not happy with the FloorSkills Training Centre inspection report, the contents of such a report would be considered by FloorSkills Training Centre Technical Department.
  • Any costs associated with the utilisation of Independent inspection companies are borne by the instructing party unless the fault is due to the FloorSkills Training Centre Master Installer


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GDPR (General Data Protection Regulation)

Data we collect from you

FloorSkills collects data about you:

  • When you request services or otherwise provide us with your personal details (such as your name, contact details, e-mail address etc.); and
  • From your usage of the website and any other information you post on the website, e-mail or otherwise sent to us.  By subscribing through the website you consent to the collection, storage, use and transfer of your data by us in accordance with the terms of this privacy policy.


You can subscribe on the website to receive information from us, including course updates, event and seminar details or news.  You can unsubscribe at any time by contacting FloorSkills here –  https://www.floorskills.co.uk/contact/ and requesting to be removed from our data base.

Use of Data

We will only use your data:

  • to supply you with the products, services and information which you have requested including advising you of anyupdates by way of newsletters, events and seminars; and
  • to help improve our services generally.

We may contact you by post or telephone as well as by e-mail.  If you change your mind about being contacted in the future by any of these means then please let us know.


All information you provide to us is stored on secure servers with industry standard anti-virus and firewall protection in place.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted online or through the website.  Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Disclosure of Data

We process all data in accordance with the EU General Data Protection Regulation.  We may disclose your data to other third parties who act for us in order to provide the information you have requested.  Unless required to do so by law, we will not otherwise share, sell or distribute any of the data you provide to us without your consent.


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Your Rights

You have the right to ask for a copy of the data held by us in our records.  You also have the right to require us to correct any inaccuracies in your data or delete your data.


So far as receipt of any legal updates by way of newsletters etc, you can withdraw your consent at any time.  Please contact FloorSkills here –  https://www.floorskills.co.uk/contact/ and requesting to be removed from our data base or speak to us direct on 01564 703 900


We may make changes to this policy from time to time and any changes will be posted on this page.